Support
Need help with Sporvio? Reach us anytime.
Frequently asked questions
Account & profile
How do I delete my account?
Open the Sporvio app → Me → Settings → Account → Delete account, then type DELETE to confirm. This is a full deletion (not a deactivation). You can cancel within 30 days by signing in to the app. After that, your data is permanently deleted.
How do I reset my password?
On the sign-in screen, choose “Forgot password”, enter your email, and follow the link in the email to set a new password. In the app, you can also enter the code from that email.
How do I request a copy of my data?
In the app, go to Me → Settings → Export my data, or email us at privacy@sporvio.com.
What does Vee use, and where is my data processed?
Vee is powered by Anthropic’s Claude models. When you ask Vee something, your question and the recent messages in that conversation are sent to Anthropic and processed in the United States. In the app, this only happens after you agree, and you can turn it off any time under Me → Settings → Vee cloud assistant. Vee never changes anything on its own: every change needs your confirmation. See our Privacy Policy for details.
Payments & balance
What are club points?
Club points are issued and managed by each club’s owner and admins. Points have no cash value, can only be used in the club that issued them, and can’t be bought, cashed out, withdrawn or transferred through Sporvio.
Safety & reporting
How do I report inappropriate content or a user?
Open the “…” menu on any post, profile, or comment and choose Report. Our team reviews every report.