Sporvio Terms of Service

Last Updated: 2026-10-24

1. Acceptance

Welcome to Sporvio ("Service"). The Service is operated by SPORVIO INC. ("we", "us", "our"), incorporated in Ontario, Canada. By registering or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

• Operator: SPORVIO INC.
• Contact: support@sporvio.com

Electronic acceptance. You accept these Terms by an affirmative action during registration (for example, tapping 'I agree'/'Create account'). You consent to enter into this agreement electronically, and you agree that your electronic acceptance has the same legal effect as a handwritten signature. We may keep a record of your acceptance.

2. Eligibility and Account Registration

• You must be at least 14 years old, or the minimum age required in your country if higher, to register. If you indicate during registration that you are under 14, you cannot register. Accounts later found to belong to a child under 14 are handled as described in our Privacy Policy (Children's Privacy).
• You must provide accurate registration information.
• You are responsible for maintaining the security of your account and for activity under it.
• Each user may register one account.

3. Objectionable Content, User Conduct, and Safety

Sporvio has zero tolerance for objectionable content and abusive behavior. By using the Service you agree not to post or transmit objectionable content (including harassment, hate speech, sexual or pornographic content, threats, violence, or fraud), and you agree that any user who does may be removed without notice.

You may not:

• Post illegal or objectionable content (pornography, violence, hate speech, incitement, etc.).
• Harass, stalk, bully, or threaten others.
• Post false information or commit fraud.
• Impersonate others.
• Upload viruses or malicious code.
• Use the Service for gambling or pyramid schemes.
• Post commercial advertising without our written permission.
• Bypass the Service's security restrictions, scrape the Service, or access it through unauthorized automated means.

Reporting and blocking. You can report objectionable content or users via the in-app Report function (available on events, announcements, listings, messages, and profiles), and you can block any user via the Block function.

Our commitment to act. When you report objectionable content or abusive behavior, we will review the report and, where warranted, remove the content and remove or ban the responsible user within 24 hours. You may also contact us at support@sporvio.com.

Enforcement. For violations, we may remove content, suspend or permanently ban accounts, and report to authorities.

4. License to Use the Service

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use. You may not reverse-engineer, decompile, scrape, or use automated means to access the Service; resell, sublicense, or commercially exploit the Service; or remove any proprietary notices.

5. User Content

• Content you post (avatar, nickname, events, announcements, listings, reviews, messages, photos) is owned by you.
• You grant us a worldwide, non-exclusive, royalty-free license to host, display, distribute, and reformat your content as needed to operate and provide the Service.
• You warrant that your content does not infringe others' rights and complies with these Terms.
• We may (but are not obligated to) review and remove violating or objectionable content.

6. Feedback

If you send us suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without any obligation to you.

7. Copyright / DMCA Notice-and-Takedown

We respect intellectual property rights and respond to valid notices of alleged infringement.

• To submit a notice: Email support@sporvio.com with: (1) your physical or electronic signature; (2) identification of the copyrighted work claimed to be infringed; (3) identification of the material you claim is infringing and its location on the Service; (4) your contact information; (5) a statement that you have a good-faith belief the use is not authorized; and (6) a statement, under penalty of perjury, that the information is accurate and you are authorized to act for the rights holder.
• Counter-notification: If your content was removed and you believe it was a mistake or misidentification, you may submit a counter-notification with equivalent information to the same address.
• Repeat infringers: We will terminate, in appropriate circumstances, the accounts of users who are repeat infringers.

8. Clubs / Events / Member Points

• Clubs are created by users; we do not operate them.
• Club organizers are responsible for their clubs and events.
• Paid teaching. Personal accounts and their clubs may not use events to run paid teaching, such as lessons, courses, classes or private coaching charged by the session or by the term. To run paid teaching, subscribe to Sporvio as a venue or organization. We do not review event content in advance or remove events on our own under this rule; reports of fraud or safety concerns are handled under section 3.
• Events organised by users and clubs. Fees for these events are private transactions between organisers and members. Sporvio does not collect, hold, or transfer those funds. An organiser may show you a payment QR code to pay them directly; that payment is not processed by Sporvio. "Member points" are only a record kept by the organizer and have no cash value (see section 22.9).
• Payments made through the Service. Court bookings, wallet top-ups, venue memberships, venue-hosted events, and venue store orders are paid online through the Service. These payments are processed by our payment processor (Stripe) and settle to the venue's own account; the venue is the seller and is responsible for providing what you paid for. Sporvio may charge a service fee, shown before you pay. Refunds for these payments follow the venue's cancellation policy shown at the time of booking or purchase and are returned as that policy states. Saved cards, automatic charges and cancellation fees are described in section 19.
• Financial disputes about events organised by users or clubs must be resolved between users. For payments made through the Service, contact the venue first and, if unresolved, us at support@sporvio.com. Sporvio is not liable for a venue's or organiser's failure to deliver.
• Assumption of risk (sports and physical activities). Events and activities discovered or organized through the Service involve physical sport and carry inherent risks of injury. Sporvio is a platform that helps users find and organize activities; it does not host, supervise, coach, or control any event. You participate voluntarily and at your own risk, and to the maximum extent permitted by law you assume all such risks and release Sporvio from liability for any injury, loss, or damage arising from participation. Organizers are responsible for the safety of their events and for any required insurance or participant waivers.
• Secondhand marketplace (peer-to-peer). The Service includes a marketplace where users may list and discover used equipment (e.g. badminton rackets). All listings, descriptions, photos, prices, and communications are created by users. Sporvio is not a party to, and does not broker, any transaction; we do not own, inspect, verify, guarantee, or take possession of any listed item, and we do not process payments for peer-to-peer sales. Buyers and sellers transact directly and off-platform, at their own risk, and are solely responsible for the item's condition, authenticity, legality, pricing, delivery, taxes, and any after-sale issue. You must own (or be authorized to sell) what you list and have the right to transfer it. You must not list prohibited items, including but not limited to: counterfeit, stolen, recalled, or unsafe goods; weapons; or anything whose sale is restricted by law. We may remove listings and suspend accounts that violate these rules, but we have no obligation to monitor. Any dispute arising from a sale is solely between the buyer and seller; Sporvio is not liable and is not responsible for resolving it.
• Venue stores. Some venues sell products through the Service. Those orders are paid online through the Service (see "Payments made through the Service"); the venue is the seller of record and handles fulfilment, pickup, returns, and after-sale issues.
• Event cancellation & refunds (events organised by users and clubs). Because these event fees are private off-platform transactions (above), each event organizer sets and is responsible for that event's cancellation, no-show, and refund terms, which they should communicate to participants. Sporvio does not set, collect, hold, or refund event fees, and any "member points" returned on a cancellation are only a record kept by the organizer. If an event is cancelled, refund eligibility and amount are determined by the organizer and applicable consumer-protection law; participants and organizers must resolve any refund dispute between themselves. Where mandatory consumer-protection law (including Ontario's Consumer Protection Act, 2002) grants you non-waivable cancellation or refund rights, nothing here limits those rights.
• Waitlists. If you get a spot from a waitlist, you are registered and charged automatically under that event's payment terms. Waitlists close 2 hours before the start; anyone who has not got a spot by then is removed and not charged, and any points held are returned.

8A. Cost-Shared Sessions

A cost-shared event is an event organised by a user or a club for which the organiser has chosen "Split cost", so that the actual costs of the event (for example court fees and equipment) are divided among the people who register. The organiser enters the costs and starts the settlement; each person's share is calculated as set out below. Sporvio does not add a mark-up or a fee to these shares, and the organiser may not charge more than the actual cost of the event (apart from the rounding described below).

• Starting the settlement. Once the event has started, the organiser can start the settlement. The organiser enters the total cost (as one amount or itemised) and checks the settlement list: everyone on the event's registration list (people registered together with another registrant each count as one share), plus anyone without a Sporvio account whom the organiser adds. Once the settlement has started, no one new can register and people on the waitlist are no longer moved up, but the organiser can still remove people; a person removed from the settlement list is also removed from the event's registration and is notified. The organiser then sends the settlement to the people on the list.
• Your share. Your share is the total cost divided by the number of shares on the settlement list, rounded up to the next cent. If you registered other people together with yourself, you owe one share for each of them as well. Because every share is rounded up, the shares may add up to a few cents more than the total cost. The amount shown when you register is only an estimate; what you owe is the amount in the settlement the organiser sends you, and you are notified if the organiser changes the total cost after you register. Your share does not depend on attendance: a registration without attendance is still counted unless the organiser removes it from the registration list. The same applies after the cancellation deadline the organiser has set for the event: you can no longer cancel yourself, and your registration remains counted unless the organiser removes it, someone from the waitlist takes your place when you cancel, or someone who registers takes a place you offered.
• Where the money goes. You pay your share directly to the organiser, using one of the payment methods the organiser set for the event. Sporvio does not collect, hold, process or transfer these payments, and member points cannot be used to pay them. In the app you can confirm that you have paid, and the organiser can mark a payment as received; Sporvio sends the related notifications and receipts, but it does not verify these statements, and they are not proof that money was paid or received.
• Changes after the settlement is sent. The organiser can still change the costs or the settlement list after sending the settlement. Everyone on the list is notified of each change, and the amounts owed are recalculated. If you have already paid, you pay any shortfall to the organiser, and any overpayment is settled directly between you and the organiser. A settlement that has been sent cannot be withdrawn.
• The organiser remains responsible. The organiser is responsible for the costs entered (which must be the actual costs of the event), for the settlement list, and for any amount owed to the venue or to any other supplier, including where participants do not pay or do not attend.
• Disputes. Sporvio provides the tools to calculate, record and notify. It is not a party to payments between organisers and participants, does not arbitrate disputes about attendance, conduct, amounts or whether a payment was made, and is not liable for a payment that is not made or not received; such disputes are resolved between the organiser and the participants. Section 8 also applies, including its terms on event cancellation and refunds.

9. Intellectual Property

Sporvio's branding, UI design, and source code belong to us. No unauthorized copying or commercial use.

10. Account Deletion, Service Changes, and Termination

• You can permanently delete your account and personal data from within the app (Me → Settings → Account → Delete account). This is a full account deletion, not a deactivation. A deletion request is subject to a 30-day withdrawal period, during which you may withdraw the request by signing in to the app. When the withdrawal period ends, we delete or anonymize your personal data (in any event within 31 days of the request), except where retention is required by law, for fraud/abuse prevention, to resolve disputes or enforce these Terms, or in routine backups (purged on the backup cycle). Content others have already received (for example, messages in their inbox) or aggregated/anonymized data may persist.
• You can also request account and data deletion without the app by emailing privacy@sporvio.com, or via the account-deletion page at https://www.sporvio.com/delete-account. We verify your identity against the account on file before deleting.
• We may modify, suspend, or terminate the Service, or your access to it, at any time, including for violations of these Terms.
• Notice and appeal. Except where prohibited by law, where we suspend or terminate your account for a violation we will, where reasonably practicable, notify you of the reason. If you believe an enforcement action was taken in error, you may appeal by emailing support@sporvio.com within 30 days, and we will review and respond.
• Material changes to these Terms will be notified via in-app notice or email.
• Effect of termination: Upon termination, your right to use the Service ends. Sections that by their nature should survive — including User Content license, Feedback, Disclaimer, Limitation of Liability, Indemnification, Governing Law, and the General provisions — survive termination.

11. Disclaimer

The Service is provided "as is" and "as available." We do not guarantee uninterrupted, error-free availability or the accuracy of user content.

12. Limitation of Liability

To the maximum extent permitted by law, our total liability shall not exceed the amount you paid us in the last 12 months (if any). We are not liable for indirect, incidental, special, consequential, or punitive damages.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Subject to the foregoing, and to the maximum extent permitted by law, our aggregate liability is limited to the greater of (a) the total amount you paid us, if any, in the 12 months before the event giving rise to the claim, or (b) CAD $100.

13. Indemnification

You agree to indemnify and hold harmless SPORVIO INC. and its affiliates, officers, and agents from any third-party claims, damages, losses, and expenses (including reasonable legal fees) arising out of your content, your use of the Service, or your violation of these Terms or the rights of others, except to the extent the claim arises from our own negligence, willful misconduct, or breach of these Terms. This indemnity does not apply where prohibited by applicable consumer-protection law.

14. Apple App Store (Additional Terms for iOS Users)

These additional terms apply when you access the Service through an app obtained from the Apple App Store. In the event of any conflict with the rest of these Terms, this section governs for iOS use:

• These Terms are an agreement between you and SPORVIO INC. only, not with Apple. Apple is not responsible for the Service or its content.
• SPORVIO INC. is solely responsible for providing any maintenance and support services for the app as may be required under applicable law or as we choose to offer. Apple has no obligation to furnish any maintenance or support. Direct any maintenance or support questions to support@sporvio.com.
• Apple is not responsible for any product warranties, whether express or implied. To the extent any warranty applies, Sporvio (not Apple) is responsible for addressing any warranty claims; if the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any), and Apple has no other warranty obligation.
• Sporvio (not Apple) is responsible for addressing any claims by you or any third party relating to the app, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims that the app infringes any intellectual property rights.
• You represent that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce these Terms against you.
• You agree to comply with all applicable third-party terms (including the App Store Terms of Service) when using the Service.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-laws rules. Disputes shall first be addressed by good-faith negotiation; if unresolved, they shall be submitted to the courts located in Ontario, Canada, and you consent to their jurisdiction.

Before filing any claim, you agree to send a written notice of dispute to support@sporvio.com describing the nature and basis of the claim and the relief sought, and to allow 30 days for good-faith resolution.

These Terms do not contain an arbitration clause or a class-action waiver; disputes are resolved in court. This court-only approach is a deliberate choice and not an oversight. Nothing in these Terms limits or excludes any rights or remedies you have under applicable consumer-protection law that cannot be limited or excluded by contract (including, for Ontario residents, the Consumer Protection Act, 2002). Where any provision conflicts with such mandatory law, that law prevails to the extent of the conflict.

16. General

• Severability: If any provision is found unenforceable, the remaining provisions stay in full effect.
• Entire Agreement: These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service and supersede prior agreements.
• No Waiver: Our failure to enforce any provision is not a waiver of it.
• Assignment: We may assign these Terms (for example, on incorporation or a corporate reorganization); you may not assign them without our consent.
• Force Majeure: We are not liable for failures or delays caused by events beyond our reasonable control.
• Privacy: Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms.
• Survival: The sections listed in "Effect of termination" survive termination.
• Language: These Terms are available in English, French, Simplified Chinese and Traditional Chinese. If the versions are inconsistent, the English version prevails, except where applicable law requires otherwise (for example, where Quebec law requires the French version to apply).

17. Contact

• Email: support@sporvio.com
• Privacy questions: privacy@sporvio.com
• Operator: The Service is currently operated by SPORVIO INC., Ontario, Canada. Mailing address: 15 Wertheim Ct, Richmond Hill, ON.

18. Licence You Grant Us (Venue Operators)

This section applies only if you register a venue on Sporvio.

18.1 Grant. You grant Sporvio a non-exclusive, royalty-free, sublicensable licence to host, reproduce, display and distribute the venue materials you submit — including venue name, logo, images, address, opening hours, courts, pricing and your booking link — on Sporvio's public websites, applications and venue directory, for the purpose of operating and promoting the Services.

18.2 Your Warranties. You represent and warrant that you are authorised to enter into these Terms on behalf of the venue and to grant this licence, and that the materials you submit are true, accurate and do not infringe the rights of any third party.

18.3 Indemnity. You will indemnify us against any claim, loss or expense arising from materials you submit that are inaccurate or that infringe a third party's rights.

18.4 Our Discretion. We may, but are not obliged to, display your venue materials. We may decline to display, suspend or remove any content at our sole discretion and without prior notice.

18.5 Term. This licence continues for as long as your account is active. Following termination we will remove your venue materials from public-facing surfaces within a reasonable period (not exceeding 30 days); we may retain archival copies and records of completed transactions as required for accounting, tax, dispute resolution and legal retention.

18.6 Your Control. You may switch your booking link to "private" at any time to stop accepting new online bookings. This does not affect bookings already made and does not revoke this licence.

19. Payments, Saved Cards and Cancellation Fees

This section applies when you pay through Sporvio for court bookings, event registrations, lessons, memberships or anything else sold by a venue on Sporvio, whether or not you have a Sporvio account.

19.1 Saved cards. Payments on Sporvio are processed by Stripe. When you add a card, you authorize Sporvio to save it with Stripe and to use it for your orders at any venue on Sporvio. Your card number and security code go directly to Stripe; Sporvio never receives or stores them. Sporvio keeps the card brand, the last four digits, the expiry date and a reference from Stripe that identifies the card. When you place an order, we may ask Stripe to confirm with your bank that the card is valid. That check is not a charge. You can save more than one card and choose which one to use for each order.

19.2 Removing a card. You can remove a saved card at any time from your account. If you paid as a guest without an account, email support@sporvio.com and we will remove it for you. A card cannot be removed while an order charged to it is still unpaid. Pay or cancel that order first.

19.3 Paying later. Some orders are not charged when you place them. For these, the charge time is shown before you confirm, and you authorize Sporvio to charge the card you selected at that time without asking you again. The charge time is when the venue's free-cancellation period ends under the cancellation policy shown at checkout. If that time has already passed when you order, or the venue does not offer free cancellation, your card is charged when you place the order. If an order needs the venue's approval, your card is saved when you apply and charged when the venue approves or at the charge time, whichever comes later. Cancelling before the charge time costs nothing.

19.4 What you pay. The amount charged is the total shown at checkout: the venue's price, applicable taxes, Sporvio's service fee and, where the venue applies one and the law allows, a surcharge for paying online by card. Each of these is shown before you confirm. If the venue's price is covered by a membership, a package, a coupon or your balance at the venue, only the service fee is charged to your card. Sporvio does not charge a service fee on membership dues.

19.5 If a charge fails. If a charge made at the charge time, or when a venue approves your request, does not go through, the order is cancelled, the slot is released to others, and we notify you. Nothing is charged for that order. When you pay at checkout and your card is declined, you can try again with the same or another card while the slot is held for you.

19.6 Cancellation and no-show fees. Each venue sets its own cancellation policy. The policy shown when you place an order is the one that applies to it. If you cancel after the charge time or do not show up, the venue keeps the part of its price that its policy allows and refunds the rest. Sporvio's service fee is not refunded when you cancel after the charge time. Cancellation fees go to the venue. If a fee becomes payable on an order you cancel while a payment is outstanding, you owe that fee together with Sporvio's service fee for the order.

If, after the charge time, someone from the waitlist takes your place when you cancel, or someone who registers takes a place you offered, you choose how you are refunded: to your card, less the processing fee charged on the original payment; or, where the venue offers a balance, the full amount to that balance. Sporvio's service fee is refunded to your card either way.

19.7 Unpaid amounts. While an amount is unpaid, you cannot place new orders yourself at any venue on Sporvio, and the card used for the unpaid order cannot be used for new orders. A venue may still book for you in person. We will tell you the amount owed and how to pay it. Once it is paid, these restrictions are lifted. For guests without an account, unpaid amounts are tied to the email address and card used for the order.

19.8 Recurring charges. If a venue offers memberships with automatic renewal and you turn it on, you authorize Sporvio to charge the membership dues to the card you chose before each renewal, on the schedule shown when you join. We will remind you before each charge. If the venue changes the price, we will ask you to confirm before charging the new amount. You can turn automatic renewal off at any time before the next charge date, and your membership then runs to the end of the current period. If a renewal charge fails, we will retry over the following days; if it still cannot be collected, your membership is not renewed. Recurring court bookings that you set to automatic payment are charged session by session under 19.3 to 19.7.

19.9 Refunds and questions about a charge. The venue is the seller of everything you buy on Sporvio; Sporvio provides the platform and charges its service fee. Refunds are issued by the venue through Sporvio, normally to the card you paid with. If a venue cancels your order for its own reasons, the venue refunds its price and Sporvio refunds its service fee. If you think a charge is wrong, contact the venue first. You can also reach us at support@sporvio.com. Nothing in this section limits rights you have under consumer-protection law that cannot be excluded by contract, including Ontario's Consumer Protection Act, 2002.

20. Data Recovery for Venue Operators

• Venue operators are responsible for the data in their accounts and for the actions of their staff.
• If data is lost or made incorrect by an action of the venue operator or its staff (such as an import, edit, or deletion), the venue operator may request recovery within 72 hours of the event. Within the range of available backups (7 days), Sporvio will use reasonable efforts to help restore the data.
• Recovery is charged per request, starting at CAD $49 and quoted according to the volume of data. Recovery is carried out only after the venue operator confirms the quote in writing.
• We do not guarantee that recovery will be complete. Changes made after the recovery point may be overwritten.
• Data problems caused by Sporvio's systems are handled free of charge.

21. Video Space (Venue Operators)

• Video space is provided to venue operators under their subscription and is measured by the total length of the videos stored (an included allowance, optional tiers, and add-on storage).
• Viewing of a venue operator's videos is not metered or billed.
• If we detect unusual traffic on a venue operator's videos, we will contact the venue operator and may require an upgrade of the video space.

22. Personal Subscriptions (Plus and Pro)

This section applies when you subscribe to a personal plan for the clubs you own. Personal events, meaning events you create yourself outside a club, are not affected by a downgrade or cancellation: personal events you have already created keep taking registrations as usual, including sessions you scheduled while subscribed that are more than 30 days away. On the free plan, you can create repeating personal events scheduled up to 30 days ahead. Personal plans are separate from the venue memberships described in section 19.8.

22.1 Plans and renewal. Personal plans are bought in the Sporvio app through the Apple App Store or Google Play (see section 22.10). They renew automatically every month or every year, as you choose, until you cancel. The price, the number of clubs you can own, the number of members each club can have and the features included are shown before you subscribe. Prices do not include applicable taxes, which are added when you are charged. Each renewal is charged at the price then in effect. If we change the price, we will tell you at least 30 days before the new price applies to your next renewal, and you can cancel before then.

22.2 Free trial. A 14-day trial starts when you create your first club. During the trial you can use all Plus and Pro features and each club can have up to 200 members, but the number of clubs you can own stays the same as on the free plan. The trial needs no payment method and does not turn into a paid plan: when it ends, you are not charged and your account returns to the free plan. If you subscribe during the trial, your subscription starts and is charged right away, and the trial ends. Each account can have one trial.

22.3 Counting clubs and members. Only clubs you own that have not been disbanded count toward your plan. Clubs where you are an admin do not count. Each plan also limits the number of members per club. If a club has more members than your plan allows, all current members stay, but no one new can join, be approved or be invited until the club is within the limit or you upgrade.

22.4 Upgrading, downgrading and cancelling. An upgrade takes effect right away, and you are charged the difference for the days left in the current period. A downgrade or cancellation takes effect at the end of the current period. Until then you keep the features you paid for, and the amount already paid for that period is not refunded.

22.5 Clubs over your limit. When a downgrade or cancellation takes effect and you own more clubs than your plan allows, you choose which clubs to keep before that date. If you do not choose, we keep the ones created earliest. The other clubs are paused, and the choice cannot be swapped afterwards. A paused club is restored when you upgrade, or after you disband or transfer one of your active clubs. While a club is paused:

• the owner and admins cannot post events, manage members, change member points or post announcements; they can export the points history, disband or transfer the club, or upgrade to restore it;
• members can see the club page and history and their own points and points history, the group chat is read-only, and members can leave;
• the club does not appear in Discover or search;
• published events that start within 7 days of the date the club is paused go ahead; later events are cancelled automatically, points used to register are returned, and registrants are notified.

On the free plan, the paid features of your clubs become read-only. Member points can still be viewed, reset to zero and exported.

22.6 Paid features after a downgrade. When a downgrade or cancellation takes effect, in the clubs you keep:

• member groups, your custom club link and a custom points card are kept but can no longer be used or changed; the points card returns to the default design and the club link returns to the one we assigned; you can no longer post events to groups;
• your custom club link is not given to anyone else for 6 months, and during that time it still leads to your club;
• events published before the change only to certain groups stay visible only to those groups;
• sessions created with paid features that start after the change takes effect, such as sessions open only to certain groups and later sessions of an event series, stop taking new registrations; members already registered can cancel, and the owner cancels the rest. Personal events are not affected.

22.7 Keeping and disbanding paused clubs. Each paid month adds one month to your retention allowance, up to 6 months. An annual plan adds 12 months, still capped at 6. Trial and free periods add nothing. After a cancellation takes effect, paused clubs are kept for as long as your remaining retention allowance, and for at least 1 month, so you can export or transfer them; subscribing again during that time restores them. They are then disbanded automatically. A club paused because of a downgrade is disbanded automatically after 6 months paused; upgrading during that time restores it. We remind the owner and admins 30 days, 7 days and 1 day before a club is disbanded automatically. The clubs you keep within the number the free plan allows are never disbanded automatically. When a club is disbanded, its upcoming events are cancelled and points used to register are returned. Members can always see their own points history.

22.8 Transferring a club. A transfer of ownership takes effect only when the new owner accepts it. If accepting puts the new owner over their plan's limit, the club is paused right away under section 22.5.

22.9 Member points. Member points are a record kept by the club owner. They have no cash value, can only be used in the club that issued them, and cannot be bought, cashed out, withdrawn or transferred to anyone else through Sporvio. Sporvio does not handle any payments between members. If you leave a club, are removed from it or the club is disbanded, your member points in that club are frozen and kept for 6 months from the day you last left; if you rejoin during that time, they are restored. After that they are cleared, including negative points, and we remind you 14 days before they are cleared.

22.10 Subscriptions bought through the App Store or Google Play. If you subscribe in the Sporvio app through the Apple App Store or Google Play, the store charges you and handles refunds, and you manage, change or cancel the subscription in your store account settings. The store's terms apply to those payments; where they differ from this section on charges, refunds, price changes or changes of plan, the store's terms apply. Deleting your Sporvio account does not cancel a subscription bought through a store; cancel it in the store first.

22.11 Your consumer rights. Nothing in this section limits rights you have under consumer-protection law that cannot be excluded by contract, including Ontario's Consumer Protection Act, 2002.

23. Subscriptions for Venues and Organizations (Licences)

This section applies to venue operators and organizations without a venue that subscribe to Sporvio.

23.1 Licences. Your subscription includes a number of licences, shown with the price before you subscribe. Each active court (each bookable unit, including each unit created by linking courts), each active room and each active coach uses one licence. The total active cannot exceed your licences. Staff accounts do not use licences.

23.2 Adding licences. Added licences take effect right away. You are charged the difference for the days left in the current period, at once, to the payment method on your subscription. Added licences renew with your subscription.

23.3 Removing licences. A reduction takes effect at your next renewal, and the amount already paid for the current period is not refunded. On an annual plan, it takes effect at the annual renewal. If more courts, rooms and coaches are active on that date than the new number allows, you can deactivate the extra ones before then; otherwise we deactivate them on that date, choosing only ones with no upcoming bookings or sessions, and we show you in advance which ones. If not enough can be deactivated that way, the reduction does not take effect, your subscription renews at the current number and we notify you. We never cancel a customer's booking or session to free up licences. Licences included in your plan cannot be removed.

23.4 Deactivating. A court with upcoming bookings or sessions, or a coach with upcoming sessions, cannot be deactivated until those are rescheduled, reassigned or cancelled.

23.5 Locations. Each location or branch has its own subscription and its own licences, and is billed separately. To run several locations under one brand, with customer records, stored-value balances and the product catalogue shared between them, the brand also subscribes to the multi-location feature, billed per brand; its price is shown before you subscribe.

23.6 Records after deactivation. The sessions, attendance and pay records of a deactivated coach stay in your account and return when the coach is activated again. A coach with history can be deactivated but not deleted.